Cancellation, replacement & refund policy
Last updated: 28 September 2026
Summary: You can cancel before your order is shipped for a full refund. After delivery, we offer a free replacement within 7 days if a plant arrives damaged, unhealthy or wrong. We do not offer refunds on delivered orders, except when a replacement is not possible.
1. Cancellation
- You can cancel your order from My orders while its status is Placed or Packed.
- Once an order is Shipped, it cannot be cancelled.
- For prepaid orders, the full amount is refunded to your original payment method. Refunds usually reach your account in 5–7 working days.
- We may cancel an order if an item is out of stock or the address is not serviceable. In that case you get a full refund.
2. Replacement (within 7 days of delivery)
We will send a free replacement if:
- the plant or pot arrived damaged,
- the plant arrived unhealthy or dying,
- you received a wrong or missing item.
How to request: open the order in My orders, tap Request replacement within 7 days of delivery, and email 2 clear photos of the plant and the package to support@livoplant.com with your order ID. We review requests within 24–48 hours. Once approved, the replacement is dispatched within 3–5 working days at no extra cost.
3. When replacement is not possible
If the same product is out of stock, we will offer a similar product of equal value or refund the product value to your original payment method within 5–7 working days.
4. Not covered
- Natural changes such as a few yellow or fallen leaves after travel
- Damage caused by over-watering, under-watering or wrong placement after delivery
- Requests made more than 7 days after delivery
- Change of mind after delivery
5. Contact
For any question about cancellations, replacements or refunds, email support@livoplant.com or call +91 63520 94500.