Privacy policy

Last updated: 28 September 2026

This policy explains how Livoplant collects and uses your personal data when you use livoplant.com, in line with the Digital Personal Data Protection Act, 2023.

1. What we collect

• Order details: name, mobile number, email (optional), delivery address and the products you order.
• Payment details: handled by Razorpay. We receive only the payment status and reference ID, never your card, UPI PIN or bank password.
• Reviews: your rating, review text and first name.
• Device storage: your cart, wishlist and saved details are stored in your own browser so the website works faster. You can remove them from "My details".

2. Why we use it

• to deliver your order and share tracking updates,
• to handle cancellations, replacements and refunds,
• to answer your questions and complaints,
• to meet legal, tax and accounting requirements.

We do not sell your personal data.

3. Who we share it with

• Courier partners, to deliver your order (name, phone, address).
• Razorpay, to process payments.
• Our hosting and database providers (Cloudflare and Turso), who store data on our behalf.
• Government authorities, when required by law.

4. How long we keep it

We keep order records for as long as required by tax and accounting laws (usually up to 8 years). Other data is deleted when no longer needed.

5. Your rights

You can ask to see, correct or delete your personal data, or withdraw consent, by emailing support@livoplant.com. Some order records must be kept for legal reasons.

6. Security

The website uses HTTPS. Access to order data is limited to the Livoplant team.

7. Contact

For privacy questions or complaints, contact our grievance officer at support@livoplant.com, +91 63520 94500.